Subscription Terms
Lovatts Media Magazines Subscription Terms and Conditions
These subscription terms and conditions were last revised in February 2019
- Introduction
- Terms of delivery
- Postage
- Privacy
- Subscription cancellations & refunds
- Special circumstances cancellation & refund terms
- Billing and payment methods
- Contact details
1. Introduction
Lovatts Media Group Pty Ltd ABN 99 003 314 681 owns, publishes, and operates the following magazines, brands, and websites:
Websites
www.lovattsmagazines.com.au
www.lovattsmedia.com
www.lovattspuzzles.com
www.creativebug.com.au
www.theguild.cc
www.breathemagazine.com.au
www.breathemagazine.co.nz
www.audreydaybook.com
www.naturalhealthmag.com.au
www.nourishmagazine.com.au
www.teenbreathe.com.au
www.puzzlexperts.com
Magazines
Christine's Big Crossword
Variety Prize Puzzles
Colossus Crosswords
Mega Crosswords
Cluewords
FindaWord
Code Crackers
Crossword and Puzzle Collection
Christine's Large Print Crosswords
Christine's Cryptic Crosswords Collection
Lovatts Inklings
Puzzle Fun for Kids
Handy Crosswords
Handy Sudoku
Handy Code Crackers
Handy Wordhunt
Handy Arrowords
Handy Cryptic Crosswords
Handy Puzzles
Handy Killer Sudoku
Handy Acrostic
Kids Bumper Puzzle Fun
Breathe Magazine Australia
Teen Breathe Magazine Australia
Audrey Daybook
nourish magazine
2. Terms of delivery
2.1 Lovatts Media’s magazines are published at the following frequencies:
- Breathe Magazine is published 6 times per annum
- Teen Breathe Magazine is published 6 times per annum
- Audrey Daybook is published 6 times per annum
- Nourish Magazine is published 8 times per annum
2.2 Please allow between 8 – 12 weeks for delivery of your first magazine/s to any of the above magazine subscriptions.
2.3 Once your subscription commences, deliveries can be expected every 6 to 8 weeks (approx.) although Lovatts Media reserve the right to vary the publishing and delivery dates.
2.4 Note that the delivery date of the first magazine is determined by the date on which you order and the date on which the next available issue is printed. This may be up to 8 – 12 weeks before the scheduled on sale date.
3. Postage
3.1 Any errors made in providing the correct delivery address are the responsibility of the purchaser and Lovatts Media is not liable for any consequences if incorrect information is provided.
3.2 If you are a subscriber and you change your address or any other relevant details you must notify Lovatts Media. To change a delivery address, Lovatts Media may require up to 8 weeks notice. Lovatts Media is not liable for any consequences of your failure to do so, including but not limited to subscription issues being sent to an incorrect address. Lovatts Media is not obliged to re-send returned mail or undelivered mail due to the subscriber’s failure to provide the correct address details.
3.3 Returned mail and undelivered mail, through no fault of the subscriber, may be re-sent by Lovatts Media, at our discretion.
4. Privacy
4.1 Lovatts Media is committed to protecting and maintaining your privacy. As part of normal daily operations, we may collect your information including but not limited to first name; surname; birth date; residential or professional address; billing address; shipping address, telephone number; email address.
4.2 You can read the complete Lovatts Media Privacy Policy at https://www.lovattsmedia.com/privacy-policy.html
5. Subscription cancellations and refunds
5.1 Subscription purchases are considered final and are non-refundable.
5.2 Lovatts Media is not required to provide a refund for change of mind.
5.3 Lovatts Media will consider replacement or partial refund of a single issue if faulty, however, we will not accept fault for Australia Post’s handling and placing of our products in letterboxes, post boxes or other unlisted mail collection points.
5.4 Lovatts Media may, on a case-by-case basis and at our sole discretion, consider a partial refund for compassionate reasons or in special circumstances. In order to seek a Special Circumstances cancellation or refund, the subscription holder or a family member must contact the Lovatts subscription team via:
Email: subs@lovattsmedia.com
Phone: +61 2 4302 1517
Toll-free phone Australia: 1800 254 199
Toll-free phone New Zealand: 0800 254 177
6. Special circumstances cancellation and refund terms
If a Special Circumstances refund is granted as per clause 5.4 the following terms will apply:
6.1 If the subscription was purchased directly from Lovatts Media:
- Lovatts Media will only refund the balance remaining on your subscription. Issues already delivered or dispatched will be deducted from the total at their full cover retail price.
- In the case of a gift subscription, the balance will be refunded to the original purchaser and not the gift recipient.
- If the credit card used to make the original payment is no longer valid, for example, if it has expired, a cheque payment will be issued. Cheques may take up to four weeks to be processed.
6.2 If the subscription was purchased from a third-party provider such as iSubscribe, Magshop, Mags4Gifts:
- To cancel and receive a refund before receiving the first issue, you are subject to the refund policy of the provider and need to contact them directly.
- To cancel after receiving the first issue, Lovatts Media will only consider a refund under the circumstances outlined in clause 5.4. However, please note that there will be additional third-party fees and charges deducted from any refund payable.
7. Billing and payment methods
7.1 Lovatts Media accept payments via VISA, MasterCard, American Express and cheque. If you are unable to make payment via these Payment Methods, please contact the Lovatts Magazines subscriptions team direct on:
Email: subs@lovattsmedia.com
Phone: +61 2 4302 1517
Toll-free phone Australia: 1800 254 199
Toll-free phone New Zealand: 0800 254 177
7.2 Discounts and gifts with purchase or any other special offers are only valid for the initial subscription period.
7.3 You must have a valid Payment Method to subscribe to Lovatts Media Magazines.
8. Contact details
For further information relating to Breathe Magazine, Teen Breathe Magazine, Audrey Daybook and nourish Magazine Subscriptions, please contact Lovatts Media:
Email: subs@lovattsmedia.com
Phone: +61 2 4302 1517
Toll-free phone Australia: 1800 254 199
Toll-free phone New Zealand: 0800 254 177